Why it Matters
Managing Requests for Information shouldn’t feel like a paper chase.
With rising volumes, tighter compliance standards, and outdated systems still limping along in the background, many teams are doing their best with spreadsheets, email chains, and tools never built for the job.
It’s manual, slow, and risky.
That’s why we built SymphonyRFI.
SymphonyRFI is a purpose-built platform designed to streamline, track, and manage Freedom of Information (FOI) and other formal requests—end to end.
It brings structure to the chaos, gives your team visibility over every request, and helps you meet your compliance obligations with less stress (and no more duct-taped workarounds).
Symptoms to look out for:
Still managing requests via shared inboxes and spreadsheets?
You’re not alone. But it might be time for a rethink if:
• You don’t have visibility of request status without chasing someone
• Annual OVIC reporting takes weeks (and a small miracle)
• Invoicing and payments are handled manually, and frequently delayed
• Requests get stuck in email chains or lost in old folders
• Your team is overwhelmed by growing volumes with no system to scale
• You’re constantly worried the system might crash—or already has
Sound familiar? It’s not your team. It’s your tools.
The Business Impact:
An outdated or ad-hoc RFI process isn’t just inefficient—it creates risk.
• Requests fall through the cracks
• Time is lost chasing information or manually creating reports
• Payment delays hold up request fulfilment
• Staff burn out trying to make a broken process work
• You miss compliance deadlines or reporting requirements
• You end up relying on one or two people to hold it all together
SymphonyRFI flips that. It centralises your workflow, streamlines the admin, and gives you the visibility to stay in control—no matter the volume.
How Cadence Software can help
With SymphonyRFI, you get a complete, end-to-end request management platform that’s designed around the real-world needs of public hospitals, councils, and government agencies.
No more duct tape. No more “we’ve always done it this way.” Just a system that works—straight out of the box, and customisable to your environment.
What’s included?
✔ A central dashboard to track every request in real time
✔ Built-in OVIC reporting tools to reduce annual stress
✔ Secure document uploads and automated email capture
✔ In-built centralised mailbox keeping all communications linked to the right request
✔ Flexible invoicing and online payment tracking
✔ Role-based access and audit trails for full transparency
✔ Fast implementation and intuitive design
✔ Optional login access for high-volume requestors
And the best part? You don’t need a massive budget or a multi-year implementation plan.
SymphonyRFI is built to be quick to deploy, easy to use, and ready to scale with you.
Want to see how SymphonyRFI can transform your request process?
Let’s start with a quick demo.