Why it Matters
Software should never feel like you’re on your own once it’s installed. Even the most intuitive systems need the right support behind them—especially when teams are busy, stretched, or adjusting to something new.
That’s why training, support, and advice aren’t add-ons at Cadence—they’re part of the package.
With Symphony, you’re not just getting a product. You’re getting a partnership. One where we walk alongside you from day one, helping your people feel confident, supported, and empowered to make the most of what you’ve built.
Symptoms to look out for:
Even great software can fall short if your team isn’t fully supported. Here are some signs it might be time for a change:
• The training session happened... and then crickets
• The help guide is literally an A4 document (and better as a bedtime story)
• Support tickets feel like shouting into the void
• Your team relies on “the one person who knows how it works”
• You’ve invested in a platform, but you’re not seeing the impact
• No one’s quite sure how to get help, ask questions, or raise ideas
If any of that hits home, then you'll likely love working with us.
The Business Impact:
Does this sound familiar?
You’ve just implemented a brand new system, hopes were high (and so was the investment) and then reality hits.
Teams get frustrated. Confidence in the system drops. People start finding workarounds or—let’s be honest—just stop using it altogether.
That leads to:
• Low adoption and poor ROI
• Inconsistent data and risky workarounds
• Wasted time on fixing issues instead of adding value
• Missed opportunities for process improvement and insight
• A growing disconnect between what the system could do and what it’s actually doing
On the other hand, when people feel supported, confident, and heard, they get the most out of the tools you’ve invested in—and that’s when real change starts to happen.
How Cadence Software can help
When you work with Cadence, you’re not just getting software. You’re getting a team that cares deeply about your success—and a platform, Symphony, designed with support at its core.
We make it easy to keep learning, keep improving, and keep moving forward.
Here’s how:
✔ Onboarding and training tailored to your team’s needs
✔ Intuitive help materials and guides embedded directly into Symphony
✔ Responsive support from real people who know your system
✔ Ongoing advice and ideas to keep things running smoothly
✔ System evolution and updates as your needs grow
✔ A partnership that doesn’t disappear after go-live
Whether you need a quick how-to, a new feature, or help rethinking a workflow, we’re here—on call, on screen, and always in your corner.
Want to feel supported every step of the way?
Let’s build something together—backed by people who truly care.