Why it Matters
You’re sick and tired of things taking so long, or the ever-increasing number of spreadsheets to get the information vital for your business to thrive. Perhaps you have already invested in software that seemed perfect at the time, but in reality, has resulted in workarounds or people going back to manual processes. So many software companies promise the world, and after months of scoping, building and testing, you’re excited for the system to go live, and equally devastated when it doesn’t work as expected. Your people are only as good as the tools you give them.
Symptoms to look out for:
- Staff frustration that this “great” new system only increases their workload
- Your customers are passing you over for your competitor with the cool new ‘app’
- “Sorry Frank’s on leave, you’ll have to wait to get that report when he’s back next week”
- Manual and paper-based systems
- An unreasonable amount or repeated fails during testing of your new software
- It takes ages to train someone to use your systems
- Staff use a lot of templates to provide information or make processes happen
The Business Impact:
- System not used as it needs to be, messy and time-consuming workarounds are created
- Lost business opportunity for customers using mobile devices like smart phones and tablets
- Complex spreadsheets and databases pose many risks in the form of lost and corrupted data, or not being able to use it once the creator leaves
- Although it might seem budget friendly, often there are immense hidden costs in staff time to learn the process, record the information, manage information moving between teams and create reports
- It will cost you an arm and a leg to get this working how you were told it was going to, or you’ll end up having to create messy workarounds
- Increased cost and time in onboarding new staff, the system is under-utilised and you lose out on your return on investment
- The flow of work is clunky, inconsistencies, information moves slower, less quality control
How Cadence Software can help
We invest the time to deeply understand your business process and data needs. What this means is when you seek us out to find a solution that works, we’ll delve below the surface and uncover hidden gems that you didn’t even realise existed. The result is a seamless experience for you and your staff, where clunky processes are enhanced and automated, and your data is accurate and available when you need it.